Pay attention. What I’m about to share with you cost me a fortune; my money, my time, my life, traveling from the East to Lagos just to attend. I’m not sold to materialism because no amount of freebie will outlive this knowledge; not free recharge card, nor stuff. So, this…
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CUSTOMER SERVICE EXCELLENCE: Be the Brand!
The cliché that customer is king invariably refers to service providers as mere subjects of the king. Over the years, organisations have subconsciously planted this redundant perception in the mind of employees with the aim to increase profit. Customer is king in all truth and the intention for capitalists to…
OLA written by Crown Nwachukwu
I’ve taken on nightmares to mean the break of dawn. It was not so when I was a child. The darkness feared me, the miniscule chip of the crickets from the bush, the creepy silence when an image dashes past and I ask “who’s that?” but no one answers. Now,…
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